The Canadian Transportation Agency — the quasi-judicial tribunal and regulator tasked with enforcing air passenger rights and compensation rules — has proposed a new set of air travel compensation rules and wants to hear from Canadians on how they can be improved.
The government’s passed legislation last month aimed at closing loopholes that have allowed airlines to avoid compensating customers when flights are delayed or cancelled.
As it stands, regulations state that an airline must compensate a passenger for a flight disruption that is within its control and is not required for safety reasons.
But passengers have accused airlines of skirting those rules and denying them the compensation they’re owed. As a
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