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The Dallas based carrier announced that beginning January 27, 2026, the same day it moves from its quirky open seating system to assigned seats, its “Customer of Size” policy will change. For years, plus size passengers could wait until the day of travel, talk to a gate agent, and often receive a free extra seat if they could not fit between the armrests. That era is now over.
Southwest’s updated policy is blunt. If you encroach upon the neighboring seat or seats you need to proactively purchase the number of seats you require at the time of booking. The airline says this ensures the space is actually
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