The Vancouver International Airport (YVR) has introduced a 25-point improvement plan to address the chaos that saw 180,000 passengers affected by disruptions during the past Christmas travel season.
YVR president and CEO Tamara Vrooman said the airport is investing $40 million in systems to better co-ordinate weather forecasting, aircraft and baggage tracking, along with improved training for workers and more staff on the terminal floor to answer passenger questions.
“I’m confident that these actions will improve the efficiency of our airport,” she said.
Heavy snowfall brought traffic at YVR to almost a complete halt on Dec. 20, affecting one-third of all flights. Passengers were stuck in planes on the tarmac for hours
→ Continue reading at CBC News