TikTok notes that it uses both technology and human moderators to identify rule-breaking content. However, the volume of uploads makes timely moderation difficult. While the racist videos racked up a lot of views, a TikTok spokesperson tells Ars that more than half of the accounts cited in the MediaMatters report were banned for policy violations before the report was published, and the remainder have now been removed.
As for Google, it has a comprehensive Prohibited Use Policy that bans the use of its services to promote hate speech, harassment, bullying, intimidation, and abuse. The videos uncovered by MediaMatters all seem to fall under one or more of these categories.
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