The Vancouver Police Department has seen a significant decrease in the number of abandoned calls to its non-emergency phone line after improvements were made by the agency responsible for taking the calls.
Abandoned calls were down 59 per cent in 2024 (22,414) when compared to 2023 (55,223), for a total decrease of 32,809, according to VPD data and a recent presentation to the Vancouver Police Board by E-Comm 9-1-1, the agency that handles the calls.
“It’s actually great to see the non-emergency response numbers improved and the abandoned call rates reduced,” said Steve Eely, a retired VPD superintendent who is the police board’s representative on E-Comm 9-1-1’s board of
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