The CRTC is warning Telus Corp. that a new fee the company plans to charge customers could breach the regulator’s ban on activation charges set to take effect later this week.
The commission issued a letter to the carrier on Tuesday saying it hoped the matter could be resolved before the rule change kicks in Friday.
It comes a day after Telus distributed a memo to employees saying it will begin charging customers up to $25 when they switch to a new SIM card. The company insists the fee doesn’t violate the CRTC’s new rules.
In the document, Telus said it would introduce a $15 SIM purchase fee for
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