HandyDart riders and drivers say they’re “extremely frustrated” with TransLink’s decision to extend its contract with a private company, Transdev Canada.
Transdev has been managing HandyDart since October 2022. Its contract was set to expire at the end of June 2026 but has been extended to give TransLink more time “for deeper analysis and engagement,” said a company spokesperson.
HandyDart is for people who can’t take conventional public transit without assistance due to physical, sensory or cognitive disabilities. Drivers offer door-to-door service and are trained to work with people with a range of disabilities and mobility aids. Passengers can book a ride up to a week in advance and
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