Air Canada says it plans to announce a new “exceptional policy” in which the company will cover transportation expenses incurred by customers while getting to their destinations during the recent work stoppage.
The airline said it would share details about the policy on Wednesday.
However, a new form available on Air Canada’s website allows customers to request a refund if they only completed part of their journey with Air Canada or need reimbursement for an alternative method of transportation due to the strike.
Only those who booked directly with Air Canada are eligible, as the form excludes passengers who booked their flights via Aeroplan, a travel agency or another
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