Family says Amazon shipped fake product, refuses refund until 'correct' item returned

When Matthew Legault graduated from high school in June, his parents figured they’d recognize his hard work by buying the parts he needed to build his own personal computer.

They placed an order with Amazon and it arrived at their Calgary home quickly.

But when Matthew opened the graphics card — a $690 part — he discovered the plastic casing had been hollowed out and filled with a putty-like substance to give it weight.

“It was actually a bit of a shock,” he said. “Everything looked pretty official up to the point where I pulled it out and took a second look.”

The real shock came, though, when Matthew’s father tried to get

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