Enlarge / Comcast’s xFi Advanced Gateway.Getty Images | Jeff Fusco
People with low incomes can get free Internet service through Comcast and a government program, but signing up is sometimes harder than it should be because of confusion within Comcast’s customer service department.
Massachusetts resident Tonia Williams qualified for the US government’s Affordable Connectivity Program (ACP), which provides $30 monthly discounts, and for Comcast’s Internet Essentials Plus, a $30 monthly service for low-income people that is essentially free when combined with the ACP discount. But when she tried to use the ACP discount with Comcast’s low-income service, Comcast incorrectly
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