The employment department says it’s now answering more than 90% of calls within 15 minutes and nearly 80% of calls are answered within five minutes.
PORTLAND, Ore. — Got a question about your jobless benefits? Try calling the employment department.
That was one of the least productive things you could do for the first several months of the pandemic, when the Oregon Employment Department was essentially inaccessible by phone.
New state data, though, shows that calls are finally getting answered.
“We’re not satisfied because we’re not providing the level of service that we want, but we have made very significant improvements,” said
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